When will I recive my order?
It takes us between 2 and 3 business days to process an order, after which we will ship it to you. The Shipping time depends on your location, but you can estimate it as follows:
- Europe (For orders handled from this continent): Between 5 and 8 business days
- International: 10-20 business days
Where is my order shipped from?
We work with a logistics company on demand with management centers in Spain, Europe and the United States!
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not under our control, and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend you speak with your local authorities to clarify this point.
My order should have arrived by now, but I haven’t received it yet. What I make?
Before contacting us, please help us by following these steps:
- Check your confirmation email to make sure there are no errors in the Shipping Address.
- Ask Lambda and our logistics company about your order.
- Ask your neighbors or concierge the carrier would have left them your package.
Pro tip: Avoid theft. If you will not be at home on the day of delivery, use your work address or where you are going to be.
If the address is correct and the package is not in the post office or with your neighbors, please contact contact us at: firstname.lastname@example.org with your order number.
If there is a problem with your shipping address, we may resend your product to you, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure to enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is sent. If you have any questions about your shipment, please contact us at email@example.com.
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to firstname.lastname@example.org , in one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order.
We will contact you with a solution asap!
What is our return policy?
We do not offer returns or exchanges, but if something happens to your order, please contact us at email@example.com
Do we refund the money?
We only offer money back to customers who receive wrong or damaged items. Yes This is your case, please contact us at firstname.lastname@example.org with photos of your item and we will find a solution.
It is not a common case, but it can happen that there is an error in the labeling of a product. Yes If that is the case, please contact us at email@example.com within a week from delivery time. Include your order number and photos of the item in question and we will help as soon as possible.